F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

Small Item delivery-

Can be shipped using 48 hour courier service tracking details will be provided once delivery confirmed.

Large item delivery (1 person)

Tables and bench’s are shipped using our courier service or own van. We ship nation wide but certain remote areas may have a surcharge.

Larger items may require some assistance unloading. The courier will help you carry the item into the room then driver depending help install the item. Please inform us before hand is you have limited access or parking as all deliveries are left to driver discretion.

 

Large item delivery & installation (2 person)

2 person delivery is recommended for larger items and limited as access properties. Larger orders consisting of multiple items should have a 2 person delivery. Please contact for a quote.

How Long Will It Take To Get My Package?

Most items are made bespoke to order. With a delivery time of 2-6 weeks. If you would like the item sooner please contact us before order..

Do You Ship Internationally?

We will pack items for international shipping but request customer to arrange carriage.

Do I get a time slot?

The courier will try his best to give you a rough time slot on the day. Please note the time is rough guide and can change on the day due to unforeseen circumstances. The courier holds the right to cancel delivery or postpone at own discretion.

Failed delivery?

If a delivery date is confirmed by customer and failed a re delivery charge will be applied to order.

If the courier arrives out of the estimated time window resulting in failed delivery no charge will be applied.

Payment Information

What Payment Methods Are Accepted?

All invoice are paid using PayPal or bank transfer via direct invocie.

Commercial and Bulk orders?

Orders under £1500 are paid in full. Order over require 50% on order date with balance paid 5 days prior to arranged delivery date.

Orders and Returns

Order status?

Processing – order is in manufacture stage

Collection booked – order has been booked for collection from our workshop

Delivery booked – delivery day has been confirmed with customer

Completed – order has been delivered or collected by courier who will arrange delivery date direct.  

How do I place an Order?

All orders can be placed via our website. If you have any special request eg sizes colours, or bulk orders. Please contact to arrange and a invoice will be raised.

What is my order is damaged?

All orders should be checked over on receipt. In the unlikely event the item is damaged please note this on courier paperwork and contact us direct asap. If item arrived damaged we will arranged a replacement item asap. 

Who should I to contact if I have any queries?

Please contact us using our contact us page for all order enquiries.

How Can I Cancel Or Change My Order?

Orders can be cancelled up to 24 hours after placing. After this a 25% charge may be incurred if works started. 

How Do I Track My Order?

Orders can be tracked using the sms link sent when delivery booked, or via our order tracking page.

A sms tracking link will be sent out for all items sent via our courier.

How Can I Return a Product?

Returns can be made up to 30 days after item received. As items are made bespoke a charge of 25% may be applied, return postage is paid for by the customer.

Furniture details 

Table care?

All orders are coated in wax oil for more info on care advice please see our care page

Knots and cracks?

Items are made to an industrial style cracks and knots will be cleaned and secured but left viable to enhance the styles and individuality of the piece.

Is the wood kiln dried?

yes but please note all of our wood is kiln dried to 7% but some movement can happen with intense heat.